Patients & Visitors
At Sovah Health, our focus is - first and foremost - to provide high quality, compassionate and compliant care to all our patients. We are committed to patient-centered care, and we believe that involving patients in their own care improves outcomes and encourages them to better understand their care management. Patients and/or family members (care partners) are encouraged to speak up and participate with questions and concerns about patient care and treatment.
Browse through the links below or review our Patient Guides to know what to expect as a patient at Sovah Health:
- Before You Arrive
- Arrivals & Admission
- Registration & Scheduling
- During Your Stay
- Discharge & Going Home
Before You Arrive
You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. If you have any personal items with you during your stay, please make sure your nurse is aware that you have them in your possession. These items are your responsibility to track.
- Photo identification (ie. Driver’s license)
- Physician Orders
- Insurance, Medicare or Medicaid card
- Social Security Card
- Advanced Directives (if available)
- Work-related injury - workers' compensation claim number and any claim forms required by your employer
- List of all daily medications including the name, strength and dosage information - including when last dose was taken.
Do Not Bring - Do not bring watches, jewelry, cash or other valuable to the hospital. Sovah Health will only be responsible for these items if they are given to Security. Ask your nurse about having your valuables locked up by Security. Please do not bring medications to the hospital unless specifically instructed by your doctor.
Arrivals & Admissions
We want your registration process to go as smoothly as possible. Admissions procedures differ by campus, so please review the information for each campus below:
142 S. Main Street
Danville, VA 24541
Toll Free 800.473.0688
Admissions are processed via the registration clerks; after hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.
When you arrive at the hospital, please enter at the Main Entrance and report to Registration located on the first floor of the hospital, to the left of the main information desk.
Valet parking is currently not available. When reinstated, it will be available at no charge for our patients and their families. The valet podium will be located at our main entrance from 6 a.m. - 4 p.m. on Monday-Friday.
320 Hospital Drive
Martinsville, VA 24112
Admissions are processed via the Customer Service Greeter in the Emergency Department lobby; once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.
Patients undergoing outpatient surgery should report to the second floor registration desk. Outpatient registration hours are from 6:00am until 7:00pm.
All patients are required to go through the hospital registration process in order for the departments to accurately perform and record your stay with us. Our main priority is to perform the registration process as quickly and accurately as possible.
Your Admissions Representative is required to ask you detailed questions in order to complete this process. You will be asked to provide photo Identification and proof of Insurance (if available). In order to maintain accuracy standards with your billing statement, we must verify this information on each visit to our facility.
Once the registration process has been completed, you will be asked to sign a treatment authorization form allowing us to perform the service(s) your Physician has ordered. You may also be asked to sign additional forms. Your Admissions Representative will explain these forms to you prior to requesting your signature. The Admissions Representative may ask for you to pay any known Co-payments or Deductibles due on your Insurance policy. Payment is expected prior to receiving services at our facility.
If you do not have any insurance coverage or you have insufficient insurance coverage and are unable to pay your hospital bill, Sovah Health is able to provide help with applying for medical assistance programs or work with you to arrange a manageable payment plan.
During Your Stay
Your room assignment is based upon your admitting diagnosis and bed availability on the day of your admission. Most of our hospital rooms are private, and most rooms have a private bath.
Please consult the patient guide for additional information about your stay:
Discharge & Going Home
When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.
Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.
Reminders - a few reminders as you prepare to go home:
- Remember to keep all records of bills, insurance forms, payments of claims, receipts and other papers because many of these expenses are tax deductible.
- If you plan to change your residence, give the admitting office your new forwarding address for any mail or gifts that might come to you after your discharge.
- Follow your doctor’s recommendations for your continued recovery.
- Your nurse will offer education for any of the following that may apply at the time of discharge: medications, special diet instructions, heart failure, diabetes, rehabilitation, cardiac rehab, transportation and care notes/restrictions.
- If you require continued care and meet qualifications, our nurses and therapists can help you complete your recovery at home.
Thank you for choosing Sovah Health as your healthcare provider, and please let us know how we can help!