Patient Experience

Sovah Health is committed to creating places where people choose to come for care, and we achieve that through an unwavering commitment to excellence in service and care. We realize you have a choice of where you go for your care, and we want to be your first choice - each and every time. 

Service Excellence

All members of the Sovah Health team shall continuously strive to abide by our organization's five core values and standards of behavior:

We also ask simply that our employees and providers ask How Can I Help? during encounters with patients, visitors, peers, leaders, vendors and community members. 

If a member of our team goes above and beyond for care and service, nominate them for our Sovah Superhero Award. Sovah Superhero is a monthly program that recognizes and rewards members of our team for going above and beyond the call of duty. Nominations may be made by completing a card and placing in one of the marked collection containers, which are placed throughout the facility. Also, an email may be sent to Sovah@LPNT.net. Nominations should include the employee name, department, reason for recognition and the nominator's name and contact information. 
 

Patient Relations / Advocate

Sovah Health strives to provide excellent care and service. If, at any time, we did not meet your expectations, please contact our Patient Advocate to share your concerns. Patient advocates work to meet the needs of our patients and visitors by ensuring that concerns are responded to in an appropriate and effective manner. Complaints and grievances may also be filed with the patient advocate.

These services are available each weekday from 8:30 am to 5:00 pm. After hours and weekends, please contact the house supervisor. 


Feedback 

We value you and your feeback, and we invite you to review us online!

  1. Google the appropriate campus or physician practice:
    Sovah Health - Danville
    Sovah Health - Martinsville
     
  2. Click on Google Reviews
     
  3. Click Write a Review
  1. Find us on Facebook:
    Sovah Health - Danville
    Sovah Health - Martinsville
    Sovah Physician Practices
     
  2. Click Reviews on the left side of the page.
     
  3. Select the number of stars and write your review. 

If you feel that you cannot give us a favorable rating please ask to speak with the department director, patient advocate or practice manager, so that we may immediately address your concern. You may also email Sovah@LPNT.net