Visitor Information

Having family and friends visit while you are in the hospital can be an important part of your recovery process, so we try to be as accommodating as possible with our visitation policy. However, rest is also very important to people who are recovering from illness or surgery, so we ask that you and your visitors observe the guidelines we have established.

Updated Visitor Management System - Effective 1/25/2021

As our world and community continue to change, we have been focused on improving the safety and security of our hospital campuses.  Many changes have been implemented over the past several years.  Part of our commitment for improvement we have been planning for is a Visitor Management System. Effective January 25, 2021, Sovah Health will implement an updated Visitor Management System known as the “Security Pass System.” The Security Pass System is designed to secure our hospitals and create a friendly and secure check-in process for all visitors while reinforcing safety and security for all Sovah Health audiences including patients, visitors, and staff.

All visitors who enter the hospital via the main entrance or emergency room entrance at both campuses, as well as the Ravenel Oncology Center entrance at Sovah Health - Martinsville, to visit or act as a support person will be properly screened for COVID-19 symptoms and have their information entered into the Security Pass system. The Security Pass system will take the visitor’s temperature, collect key information, and take the individual’s picture. This information will be used to generate a visitor sticker that must remain visible at all times while on Sovah Health property. Any visitor not willing to participate with the Security Pass system will not be allowed entry into hospital property. Any individual showing signs or symptoms of COVID-19 will not be allowed entry into hospital property.

Each individual requesting to visit will provide a state issued driver’s license or identification card. The information contained in the bar strip on the back of the driver’s license/identification card will be used to document the visit and to assist in creating a Security Pass sticker. Information for those visitors who do not possess a state issued driver’s license or identification card will be entered into the Security Pass system manually. All information that is collected will be housed in the Security Pass software where it is encrypted, secured, and only used for Security Pass purposes.

The camera associated with the Security Pass system will be used to take a picture of the individual requesting visitation. The camera will also be used to take the temperature of the individual requesting visitation as part of the COVID-19 screening process.

The Security Pass sticker will show the visitor’s photo, name, and issue date. Each Security Pass sticker is only valid for the calendar day it was issued. The Security Pass sticker will display “Expired” after 8 hours of wear or if the sticker is removed. Visitor’s must renew their Security Pass sticker every day they are requesting visitation.

All visitors must have a current Security Pass visitation sticker that must always remain visible while on hospital property. If a visitor’s sticker becomes damaged or ripped, they must return to a Security Pass station to obtain a new sticker. Anyone without a Security Pass will be stopped when seen throughout the building.

When a visitor decides to leave campus, we ask that they check out through the Security Pass station to maintain an accurate count of all individuals inside our facility in case of an emergency. If for any reason we must restrict visitors to a certain area of our hospital, the Security Pass software can assist staff with identifying their location.

Visitor Restrictions and Screening Guidelines

Sovah Health continues to work closely with the local health departments and the Virginia Department of Health (VDH) and is following guidance from the Centers for Disease Control and Prevention (CDC) to ensure the hospitals and clinics are prepared with the appropriate plans to detect, protect and respond should anyone in the community contract or be exposed to coronavirus (COVID-19).

In accordance with guidance from the Virginia Department of Health (VDH) and Centers for Disease Control and Prevention (CDC), and with the health and safety of our patients, families, employees and community in mind, Sovah Health has implemented visitor restrictions and new screening guidelines. The latest visitor restrictions can be found on our COVID-19 Preparedness page that is linked below.

Learn more about Sovah Health's Coronavirus (COVID-19) Preparedness Information

COVID-19: What Sovah Health is Doing and What You Can Do

It probably feels as if coronavirus – or as it is officially known, COVID-19 – is all anyone is talking about these days. As COVID-19 and other respiratory illnesses like the seasonal flu continue to spread across the U.S., you also may feel a certain level of concern over how this disease could affect you or your loved ones, or if your local healthcare provider is prepared to respond to any local cases that may arise. That’s certainly understandable and natural. We want to provide you with essential information outlining what we are doing to stay prepared and offer you guidance on what you can do to help protect yourself, your family and our community. Learn more

Visitor Guidelines

  • To protect the privacy and confidentiality of our patients and staff, we prohibit photography and audio/visual recording devices in treatment areas.

  • Please do not bring food, drinks or medications to the patient until you check with nursing staff.

  • Please wash your hands before and after you visit every patient. If you there is a Precautions sign on the door, please see the nurse before you vsiit for the first time.

  • We ask that you referain from visiting patients if you have a stomach bug, flu or any illness with a fever.

  • While visitors are encouraged to comfort and support patients, we ask that you not sit or lie in a hospital bed or use the bathroom facilities in a patient's room without checking with our team. Contact your nurse to see if a sleeper chair is available.

  • Sovah Health reserves the right to deny access to anyone. Visitors and patients may not have firearms, other weapons, illegal drugs or alcoholic beverages on the premises. Visitors found to be under the influence of drugs or alcohol will be asked to leave the premises. In order to ensure safety for patients, all associates and visitors' packages are subject to being searched upon entering and leaving the hospital.

  • A "No Visitors" sign may be placed on the patient's room door upon request of the patient, family or physician.

Visiting Hours

Visiting hours are enforced to control the flow of traffic through our facilities and ensure the safety of our patients and staff. As hours may vary by campus and department, please check with your nurse for visiting times. Visiting hours may change as the COVID 19 situation evolves. Check this page for the most recent updates.