Billing & Insurance

Your Hospital Bill

The hospital is responsible for submitting your bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill.
 
Your bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services, which include items your physician orders for you such as x-rays or laboratory tests.
 
If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are professional services rendered by these doctors in diagnosing and interpreting your test results while you were a patient. Pathologists, radiologists, cardiologists, and other specialists perform services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from them.

If you have questions about your hospital bill, please call Patient Financial Services in Danville at 855.426.0142 or in Martinsville at 855.297.8341.

Online Payments

You may make a payment using any credit or debit card issued by American Express, Discover, MasterCard or Visa. You will need to have your patient account information from your billing statement before beginning. You will receive a confirmation number once your payment is complete.

If you receive an error message when trying to access the online pay system, please call Patient Financial Services.

For more information or to speak with one of our Financial Counselors, contact them below.

Understanding Your Healthcare Costs

We are committed to helping you understand and prepare for any medical services you or a loved one may receive at our hospital, including the ability to estimate your out-of-pocket costs for the care you receive. View our cost estimator tool.